Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with a sweepstakes casino? We're happy to hear from you. Reach out using the details below and we'll do our best to get back to you promptly.

Get in Touch

You can contact the Sweeps Casinos editorial team by email at [email protected]. We aim to respond to all enquiries within 48 hours on business days. If your question is time-sensitive, please say so in your subject line.

What to Write to Us About

We welcome messages on any of the following:

• Review accuracy — If you believe information in one of our reviews is out of date or incorrect, let us know. Our editorial team takes factual accuracy seriously and investigates every flagged detail.
• New sweepstakes casinos — Spotted a platform we haven't covered yet? Send us the name and a link and we'll take a look.
• Reader experiences — Your first-hand experience with a platform — positive or negative — helps us keep our assessments grounded. We can't promise to publish every account, but we read all of them.
• Responsible play concerns — If you're worried about your own play or someone else's, please also visit our responsible gambling page for guidance and resources. We take this seriously.
• General questions — Anything about how sweepstakes casinos work, the dual-currency model, or how prizes are redeemed — we're glad to help where we can.

What We Can and Cannot Help With

We are an independent comparison and review site. We research and assess sweepstakes casino platforms but we are not affiliated with their customer support teams. That means:

• We cannot access your account at any sweepstakes casino or resolve platform-specific disputes on your behalf.
• We cannot process refunds, reverse transactions or intervene in redemption requests.
• We can point you toward the right support channel for a specific platform if you're unsure where to turn.
• We can flag patterns of reader complaints to inform our editorial ratings and review updates.

For account-level issues, the fastest route is always the platform's own support team, usually reachable via live chat or email on their site.

Editorial and Partnership Enquiries

If you represent a sweepstakes casino and would like to discuss how your platform is covered on this site, you're welcome to write to us at [email protected]. Please be aware that editorial ratings and rankings are determined independently — commercial relationships do not determine position. You can read more about how we assess platforms on our about us page.

Legal and Terms Queries

For anything relating to the legal operation of this site, please refer to our terms and conditions in the first instance. If your query isn't addressed there, include "Legal" in the subject line of your email so it reaches the right person.

Response Times

We don't operate a 24/7 support line — we're an editorial team, not a platform. But every message is read and we'll get back to you as soon as we can.